Legal & Store Policies
1. Privacy Policy
Last updated: [DATE]
Who we are
This website, voracore10.com (“the Site”), is operated by [LEGAL NAME], trading as VORA CORE10 (“we”, “us”, “our”). We are the data controller for the personal data we collect about you. You can contact us at [SUPPORT EMAIL] or by post at [REGISTERED ADDRESS]. This policy explains how we handle your data under the EU GDPR and, for UK customers, the UK GDPR and Data Protection Act 2018.
What data we collect
- Order & account data: name, billing and shipping address, email, phone and order history.
- Payment data: processed securely by our payment providers — we do not store full card details.
- Communications you send us by email, contact form or social media.
- Technical & usage data: IP address, device/browser type and pages visited, via cookies (see the Cookie Policy).
- Marketing preferences, if you opt in.
How we use your data and our legal basis
- To process and deliver your orders and provide support — performance of a contract.
- To meet legal obligations such as tax and accounting — legal obligation.
- To prevent fraud and secure and improve the Site — legitimate interests.
- To send marketing where you have opted in — consent (you can unsubscribe anytime).
- To set non-essential cookies — consent.
Who we share data with
We share data only as needed to run the store: Shopify (hosting and order processing), our payment providers ([e.g. Shopify Payments / PayPal]), our shipping, logistics and supplier partners to fulfil orders, and analytics/advertising providers ([e.g. Google, Meta]) where you consent. We also disclose data to authorities where legally required. We never sell your personal data.
International transfers
Some providers and suppliers are located outside the EEA/UK (for example [supplier countries]). Where we transfer data internationally we rely on appropriate safeguards such as the EU Standard Contractual Clauses and the UK International Data Transfer Addendum.
How long we keep your data
We keep order and tax records as long as the law requires (typically [6 years]) and other data only as long as needed.
Your rights
You may access, correct, delete, restrict or object to processing of your data, request portability and withdraw consent at any time — email [SUPPORT EMAIL]. You may also complain to your data protection authority: in Spain the AEPD (aepd.es), in the UK the ICO (ico.org.uk), or your local EU authority.
Children
The Site is not intended for anyone under 18 and we do not knowingly collect their data.
2. Terms of Service
Last updated: [DATE]
These Terms govern your use of voracore10.com and any purchase you make. The Site is operated by [LEGAL NAME], trading as VORA CORE10. By using the Site or placing an order you agree to these Terms.
Eligibility
You must be at least 18 and able to enter a binding contract to order from us.
Products, descriptions and pricing
We aim to show products and prices accurately, but minor variations may occur. Prices are shown in € (EU) or £ (UK) and include or exclude taxes as indicated at checkout. If we find an obvious pricing or description error, we may cancel the affected order and refund you in full.
Orders and contract formation
Your order is an offer to buy. A binding contract is formed only when we send an order/dispatch confirmation email. We may refuse or cancel an order (e.g. unavailability, failed payment or suspected fraud).
Payment
Payment is taken at checkout through our providers. You confirm you are authorised to use the payment method.
Shipping, returns and your statutory rights
Delivery is covered in the Shipping Policy. Your right to cancel and our 30-day money-back guarantee are in the Refund & Returns Policy. Nothing in these Terms affects your mandatory statutory consumer rights.
Fitness results & health disclaimer
VORA CORE10 is a fitness product, not a medical device. Individual results vary and depend on effort, consistency, diet and starting fitness level. Any results, timeframes or testimonials shown are illustrative and not guaranteed. Nothing on the Site is medical advice — consult a doctor before starting any new exercise programme, especially with an injury or health condition. Use the product at your own risk and follow the included instructions.
Intellectual property & acceptable use
All Site content (text, images, logos, design) is owned by us or our licensors and may not be reused without permission. You agree not to misuse the Site or use it unlawfully.
Limitation of liability
To the fullest extent permitted by law we are not liable for indirect or consequential losses. Nothing here excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, fraud, or your mandatory consumer rights.
Governing law and consumer rights
The Site is operated from [COUNTRY — e.g. Spain] and these Terms are governed by [Spanish] law. This does not deprive you of the mandatory consumer protections of your country of residence. EU consumers keep the rights granted by their local law and EU directives; UK consumers keep their rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
3. Refund & Returns Policy
Last updated: [DATE]
You benefit from both your statutory rights and our voluntary 30-day money-back guarantee.
A. Your statutory right to cancel (EU & UK — 14 days)
Under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations 2013 you may cancel within 14 days of receiving the goods, without giving a reason. Tell us within that window at [SUPPORT EMAIL], then return the goods within 14 days. We refund within 14 days of receiving the goods back (or proof of return), using your original payment method. For a change-of-mind cancellation the customer normally pays return shipping ([confirm: customer pays / we cover]), and we may reduce the refund if the goods show handling beyond what is needed to inspect them.
B. Our 30-day money-back guarantee
On top of the above, we offer a 30-day money-back guarantee from delivery. If you are not satisfied, contact [SUPPORT EMAIL] within 30 days for return instructions and the return address. Items should be returned in [original condition / packaging]. Restocking fee: [none / X%]. Return shipping under the guarantee: [customer pays / we cover].
C. How to start a return
Email [SUPPORT EMAIL] with your order number and reason. We’ll reply with a return authorisation and the return address ([RETURNS ADDRESS]). Please don’t send items back before contacting us.
D. Faulty, damaged or wrong items
If your item arrives faulty, damaged or not as described, you’re entitled to a repair, replacement or refund under EU conformity rules and the UK Consumer Rights Act 2015 — we pay return shipping in these cases. Contact us within [30 days] with photos and your order number.
E. Refund timing
Once approved, refunds are issued within [X] days to your original payment method. Your bank may take a few extra days to show the funds.
4. Shipping Policy
Last updated: [DATE]
Where we ship: [the EU and the United Kingdom].
Order processing: orders are processed within [X business days] (not dispatched on weekends/holidays).
Dispatch: items ship from our suppliers’/fulfilment warehouses, which may be in [regions]; items in one order may occasionally arrive separately.
Delivery estimate: [X–Y business days] after dispatch (estimates, not guarantees).
Shipping costs: [Free over €/£X, otherwise €/£Y].
Customs, duties & import taxes (cross-border): for EU↔UK orders the parcel may be subject to import VAT and customs duties in the destination country, normally payable by the customer ([confirm]). UK VAT rules apply to imported goods (for consignments under £135 VAT is generally collected at checkout — [verify threshold & your VAT position]); for the EU the IOSS scheme may apply to consignments under €150 ([verify]).
Tracking: you’ll receive a tracking number by email once dispatched, where available.
Delays / lost parcels: we’re not responsible for carrier or customs delays outside our control, but we’ll help resolve any issue. If your order hasn’t arrived within [X days] of the estimate, contact [SUPPORT EMAIL].
Wrong address: please check your address carefully; we’re not liable for orders sent to an incorrectly entered address, but contact us and we’ll try to help.
5. Legal Notice
Last updated: [DATE]
In line with applicable e-commerce and consumer information law (including Spain’s LSSI-CE and the EU Consumer Rights Directive), we provide the following information:
- Website: voracore10.com
- Trading name: VORA CORE10
- Legal name / owner: [LEGAL NAME]
- Legal form: [Sole trader (autónomo) / S.L.]
- Tax ID: [NIF / CIF]
- Registered address: [STREET, CITY, POSTCODE, COUNTRY]
- Commercial registry (if a company): [Registro Mercantil details]
- Email: [SUPPORT EMAIL]
- Phone (optional): [PHONE]
Hosting: the Site is hosted by Shopify International Ltd / Shopify Inc. Applicable law: use of the Site is governed by [Spanish] law, without prejudice to the mandatory consumer rights of your country of residence. All Site content is protected and may not be reproduced without our permission.
6. Cookie Policy
Last updated: [DATE]
Cookies are small text files placed on your device when you visit a website. They help the Site work, remember your preferences and let us understand how it’s used. Non-essential (analytics and marketing) cookies are only set with your consent, given through our cookie banner and changeable at any time.
- Strictly necessary — required for the Site and cart/checkout (e.g. Shopify session cookies). No consent needed.
- Functional — remember preferences such as language or currency.
- Analytics — help us understand site usage (e.g. [Google Analytics]). Consent required.
- Marketing/advertising — show relevant ads and measure campaigns (e.g. [Meta Pixel, Google Ads]). Consent required.
You can accept, reject or change your choices via the banner and delete cookies in your browser settings. Blocking some cookies may affect how the Site works. Some cookies are set by third parties ([e.g. Google, Meta]) under their own privacy policies.
7. Contact Us
We’re here to help — real people, real support.
- Email: [SUPPORT EMAIL]
- Typical response time: within [24–48 hours], [Monday–Friday]
- Support hours: [9:00–17:00 CET, Mon–Fri]
- Returns address: [RETURNS ADDRESS] (please contact us before sending anything back)
- Business: [LEGAL NAME], trading as VORA CORE10
For order questions, please include your order number so we can help faster.
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